Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. How are our wines shipped from the Domaine or winery?

All our wines are shipped to Australia in refrigerated containers.

2. How is our wine delivered?

All orders to Perth metro are sent via our delivery contractor. All orders to country WA and all destinations in SA, Victoria, Tasmania, NSW and Queenland are via Australia Post.

3. What are the freight costs?

The freight costs are worked out upon checkout, based on the delivery address and Australia Post shipping costs.

4.  What is pre-arrival?

Pre-arrival offers are for wines that are not yet in stock. We have a confirmed order from the Domaine. We offer these wines at a Pre-Delivery Discount Price.
This enables you to buy the wines you want at the very best price.

5.  What payment methods do we accept?

a.  We accept Paypal and MasterCard and Visa through Paypal is also offered.
The payee name on yor statement will be “Fine Wine Wholesalers”.
b. BPay. Biller Code XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX. Once a Customer has paid via BPay for the first time, you will be sent a NEW reference number to use for all future purchases. BPay is only available for purchases over $50.00 AUD. We reserve the right to cancel orders if payment is not received within 3 working days.

6. Do we wholesale to restaurants and retail stores?

Yes we do. Please send you wholesale enquiries to sales@fww.com.au

7. How long does it take to ship my order?

Delivery of goods is up to two days to Perth metro and between 5 to 14 days to the country WA and the rest of Australia .
Pre-Arrival wines will be shipped out once the allocated container has arrived. We will contact you when we have the wines ready to ship.

8. How often do we ship?

We ship every weekday – Monday to Friday.

9. What if my shipment doesn’t arrive or is damaged in transit?

If your goods are damaged in transit, or otherwise incorrect we will be more than happy to offer a replacement. If the items are sold out or unavailable a refund will be given. Please contact sales at sales@fww.com.au for further instructions.

10. What about the Mailing list and customer database?

To join you are required only to fill in your email details. You can update your details or remove yourself from the list at any time. Join now and you will soon begin receiving emails based on your interests.
Once you have made an order, we will maintain your delivery and phone details on record.

11. Are there any costs/conditions associated with joining the mailing list of European Wines Online?

There are no costs or conditions involved in being on the mailing list of European Wines Online.

12. I’ve put through my order but want to change my delivery instructions

During checkout you will have the option to put in special delivery instructions. If you have any difficulties please contact us immediately at sales@fww.com.au.

13. I’m not sure if my order went through.

You will receive an email confirmation after you have completed your order. If you do not receive an email please contact us at sales@fww.com.au.

14. How is a case defined?

A case is usually defined as 12 (mixed or same) 750ml bottles. A case of magnums (1500ml) is 6 bottles. A case of Half Bottles (375ml) is 24 bottles.

15. Can I order less than a dozen wines?

The minimum amount of bottles you can order is 6. This can be mixed between one or more wines. If you want to order 3 dozen of one type of wine you need to put in the quantity section, 36, as all quantities are listed in units.

16. Can I pick up my order from your warehouse in Kardinya, Western Australia?

Yes you may pickup between 8am and 4.30pm Monday to Friday except public holidays. Please note in the comments section of your cart that you wish to pick up and an estimated day and time.

17. What is your corked or damaged goods Policy?

If any bottle of wine that is supplied by us to you that is found to be corked or otherwise damaged, our policy and procedures are as follows;
A/ The cork or capsule and unconsumed wine must be returned within 5 days of opening with a copy of your invoice to European Wines Online, 32 Parkinson Lane, Kardinya. Western Australia, 6163. Please advise by email or phone call so we are expecting the return.
B/ Where practicable, The cork, capsule and wine will then be sent to the Producer for testing, this may take up to 30 days. We also have a winemaker or WSET level 3 graduate on site if return to the producer is not possible.
C/ If the wine is determined to be a fault in the production or delivery process, we may exchange the wine or provide a full credit for that wine including your cost of return.

18. How does the customer rewards program work?

Once the total value of your purchases reaches $2500, you will  be offered a voucher for $250 to spend on our website. The calculation period to receive the reward runs from July 1st through to June 30th. and the sales total for that year resets at June 30th each year.

If you cannot find what you are looking for, contact us and someone from customer service will answer promptly.